JTA Clean & Safe replaces paper cleaning checklists with a record that proves the home was actually left clean, safe and ready — not just that someone ticked a box.

The golden rule: a cleaning task is only complete when a second person has inspected it and accepted the standard. Ofsted inspects the real experience of the children, not paperwork — so the app records who did the work, when, where (by QR scan), the condition, a photo, and who checked it.

It also now covers the wider shift: appointments, communications, house safety checks, food-safety temperatures and handover — so it proves the whole home was run well, not only cleaned.

What's expected of you: do the work properly, record it honestly, and never mark something done that isn't. The app is fair — it protects staff who do a good job by creating clear evidence.

1. Open the app on the home's tablet (or sign in with your JTA email).
2. Pick your name from the list when it asks "Who is working right now?" (enter your PIN if you have one). Everything you record is now in your name.
3. Look at the Today's shift screen: the top shows any Actions requiring attention, then the Home Ready score and shift status, then your tasks.
4. Tap 🟢 Continue my cleaning to start a task allocated to you, or 🟡 Pick a cleaning task to claim an available one.
5. Work through the task screen (scan → steps → photo → submit — see section 4).
6. Do the shift checks lower down (diary, phones, post, lights, windows, temperatures — see section 6).
7. Ask a colleague to verify your rooms, and verify theirs.
8. At the end, the shift leader records the handover and closes the shift.

• Shared home tablet: the device is signed in as the home. Just pick your name (and PIN) at the start of your shift. It re-asks every 12 hours.
• Personal JTA email: sign in once; the app knows who you are automatically and won't keep asking.
• Handing over the tablet mid-shift? Use Change active staff member at the bottom of the menu so records go to the right person.
• You can only work at your own home — a shared tablet is locked to its home.

1. Open the task (yours, or claim an available one).
2. Prove you're there: scan the room's QR label. If it won't scan, choose the room code from the list and say why (this is flagged for the manager).
3. Condition on arrival: pick how the area looked.
4. Work the steps: tick each cleaning step as you actually do it — they unlock one at a time, so you can't tick everything at once.
5. Condition when finished.
6. Live photo (communal areas only): the camera opens — take a fresh photo of the cleaned area, then tick the four confirmations (clear, no child, no records/medication, no personal items).
7. Submit for verification.

A realistic minimum time applies per room — you can't submit ten rooms in six minutes. That protects you: it shows the work was genuinely done.

You can never verify your own work — a second person must. To verify: go and physically look at the room, tick the inspection checklist (area inspected, standard acceptable, no hygiene concern, bins done, chemicals secure, evidence matches), then choose:

• Accepted — clean and safe (needs all checklist items ticked).
• Reclean required — reopens the task for the cleaner.
• Maintenance referral — clean, but something needs fixing.
• Manager review — you're not sure; escalate.

Below the cleaning areas you'll see grouped checks. Tap Do the check, work through the items, then record an outcome (Completed / with actions / issue found / urgent / not applicable).

• Shift operations: review the diary & appointments, check phones & voicemails, check post.
• Safety & home: house lights, windows/doors/curtains security, appliance check.
• Fridge & freezer temperatures: type in the actual temperatures — the app warns if the fridge is outside 0–5°C or the freezer is warmer than −18°C, and asks you to record what you did about it.
• Morning readiness (night shift): confirm the home is ready for the day.

If a safety check finds a fault (e.g. a light out), the app offers to raise a maintenance job for you automatically.

These are optional and privacy-led. Prompt and support the young person to clean and tidy their own room — always with their consent. Never enter or photograph without permission, and there are no room photos.

Record what happened (support offered/accepted/declined, cleaned independently, cleaned with support, room already fine, access not appropriate, welfare concern, follow-up needed…). This never counts for or against cleaning compliance — it's about the young person's wellbeing and routine.

• Exception (one area): record the reason (incident, safeguarding, staffing…), a new deadline and who will pick it up. This does not mark the task done — it stays open with an owner.
• Delay the whole round (shift leader): for a genuine incident or safeguarding demand. It pauses the "no activity" alerts and tells the manager — but the cleaning still has to happen.

Never use these to dodge work — repeated use is visible to managers.

Add an appointment from 📅 Diary & appointments → Add appointment. You can set a reminder (e.g. 24 hours before) and make it repeat (weekly / fortnightly / monthly). A repeating appointment creates a separate entry for each date.

Once saved, an appointment shows in five places:

• the Diary (grouped by date — each recurring occurrence on its own day);
• the Appointments today panel on the Today screen;
• Actions requiring attention once it's inside its reminder window (with flags if there's no staff or transport);
• the Handover panel (today & tomorrow) for the incoming shift;
• the Appointments report under Reports.

Use 📓 Add to Com Book in the appointment to log it, and remember: initials or room number only — never full names or care details.

The 📓 Com Book is the home's communications log — messages, decisions, information passed on. Add an entry with a tag (message, post, handover, visitor…). Keep it operational; refer to young people by initials or room number.

The incoming shift inspects the home in the first 20 minutes (there's a countdown), reads any cleaning alerts from the previous shift and ticks that they take ownership, then chooses: Accept, Accept with outstanding actions, Reject, or Escalate to manager. A rejection reopens the affected areas against the outgoing shift.

The Home Ready score (0–100%) shows whether the home is genuinely ready to hand over. It only reaches 100% when every mandatory area is independently verified and nothing is outstanding. The status line answers "is the home ready?" in plain words.

• Allocate the round — assign every area at once; the app warns if one person has a much heavier workload.
• Transfer / Unassign — move a task with a reason; the history is kept.
• Declare a delay — for incidents; pauses alerts, tells the manager.
• Close the shift — only when every mandatory area is done, verified or covered by an exception, and the checks are recorded. You'll complete a short end-of-shift assurance sign-off.

• You land on the Dashboard: Attention needed first, then AI Suggestions (30-day patterns + a question box), per-home tiles, the 14-day calendar, staff patterns and the sampling queue.
• Management oversees — you don't clean. Cleaning is for shift staff.
• You can reset a stuck task from the shift board, run seven report types (Reports), and see the full Audit log.
• Set up the team, PINs, alert emails, key messages and cleaning zones under Management.

Do: record honestly · scan the QR in the room · take fresh photos of surfaces only · ask a colleague to verify · record exceptions when something genuinely stops you · report faults.

Don't: tick steps you haven't done · reuse old photos · photograph children, records or medication · verify your own work · mark a task complete to "save time" · put full names or care details anywhere in this app.

Stuck? Ask your shift leader or manager. Managers can check you're on the team list and set your role under Management. Forgotten your password? Use the link on the sign-in screen. On a shared tablet with no internet for a moment, finish the task and submit again when it reconnects.